User Privacy Policy

This Privacy Policy explains how we collect, use, and protect personal information when you create an account or use services offered by Wiz Bet in Canada. We value your privacy and set out what data we gather, how we use it, and the choices you have about your information.

Types of data we collect

Personal data

We may collect name, date of birth, email address, phone number, postal address, identity documents for verification, and other account details you provide when registering or contacting us.

Technical data

Technical data includes IP address, device type, browser, operating system, login timestamps, and location information inferred from your IP. This helps keep your account secure and improve site performance on desktop and mobile.

Transactional data

We collect payment and transaction details such as deposit and withdrawal history, payment method, currency, and transaction identifiers to process payments, prevent fraud, and maintain accurate records.

Use of information

We use collected data to create and manage your account, verify identity, process deposits and withdrawals, provide customer support, detect and prevent fraud, and comply with legal obligations. Aggregate or anonymized data may be used for analytics and service improvement.

Data protection practices

We maintain technical and organizational measures to protect your information. These include encryption for data transmission, access controls for staff, and regular security reviews. While we aim to protect data, no method of transmission over the internet is fully secure.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, enable secure logins, and measure site usage. You can manage cookie settings through your browser. Third-party analytics and advertising partners may also place cookies when you use our site.

User rights

Canadian users have rights to access and correct personal information we hold about them, withdraw consent where applicable, and request deletion where permitted by law. You may also object to certain processing or request portability of your data in a commonly used format.

Access, correction and deletion of data

To request access, correction, or deletion, contact us at [email protected]. We will verify your identity before acting on requests and respond within a reasonable time. Some requests may be limited by legal or operational requirements, for example to preserve transaction records.

Information sharing and third parties

We share information with service providers who perform services on our behalf, such as payment processors, identity verification, customer support, and fraud prevention. We may disclose data when required by law or to protect legal rights. Third parties are contractually bound to protect your data and use it only for permitted purposes.

Privacy policy updates

We may update this policy to reflect changes in our practices. Material changes will be posted on this page with an updated effective date. If you have questions about this policy or how WizBet handles your information, contact [email protected].