Wiz Bet Casino Terms and Conditions
These Terms and Conditions describe the rules that apply when you use the services provided through Wiz Bet. They explain the relationship between us and our users, the obligations we expect from account holders, and the basic operational rules for playing, depositing and withdrawing. By creating an account or otherwise using the platform you agree to comply with these terms and any applicable local laws.
Account responsibilities
Account holders are responsible for maintaining the confidentiality of their login details and for all activity that occurs under their account. You must provide accurate personal information when registering and keep your contact details up to date. We may suspend or close accounts that show signs of fraud, abuse, or unauthorised access. You should notify [email protected] immediately if you suspect your account has been compromised.
Verification and documents
We may require identity and address verification before allowing deposits, withdrawals or other account actions. Verification requests are part of our security checks and may include government ID, proof of address, and payment method documentation. Until verification is complete, some account functions may be limited.
Eligibility requirements
To use the platform you must meet the minimum age and jurisdictional requirements set out during registration. Eligibility criteria may vary by location. It is your responsibility to ensure that you are legally permitted to use our services from your place of residence. Accounts found to be operated from restricted locations may be suspended and funds handled according to applicable rules.
Acceptable platform use
Users must not engage in activities that interfere with platform operation or other users’ access. Prohibited conduct includes collusion, use of automated tools to play or place bets, account sharing, and attempts to manipulate games or promotional offers. We reserve the right to restrict or close accounts and reverse transactions where prohibited activity is detected.
General bonus and promotion rules
Promotions, bonuses and free spins are subject to specific terms that apply to each offer. Where promotions apply, the promotion page and associated terms will specify eligibility, wagering requirements, game exclusions and any cashout caps. Bonus rules form part of these Terms. We may cancel or amend promotions at our discretion and require that you comply with the stated promotion conditions to receive any benefit.
Deposits and withdrawals
Payment methods, minimums, processing times and any fees are set out in the cashier area and may vary by country and payment provider. Withdrawals are subject to identity checks and may be processed in stages to confirm your funding source and compliance with these Terms. We may place temporary holds on withdrawals while verification or anti-fraud checks are completed.
Dispute resolution
If you have a complaint or dispute, please contact our support team at [email protected] so we can investigate. We aim to resolve issues promptly and in good faith. If a dispute cannot be resolved directly, it may be escalated to an independent dispute resolution body where applicable and available for your jurisdiction.
Updates to terms and conditions
We may update these Terms from time to time. Notice of significant changes will be provided through the platform or by email where reasonably possible. Continued use of WizBet after changes are posted constitutes acceptance of the revised Terms. We recommend reviewing these Terms regularly to stay informed of any updates.